Mind the Gap
That gap between "we have a way of doing this" and "everyone does it that way" is one of the quietest and most expensive problems a growing business can have. While it might not show up on a balance sheet, you will definitely see the inconsistencies in your daily operations. Nobody is doing anything wrong. The process just never made it to every single member in your organization. The information lives in a folder they forgot and nobody opens. Here's a scenario we've seen